Customer care
Frequently asked questions
Quick answers about ordering, our made-to-order pieces and caring for your furniture. For shipping and delivery, see Shipping & Returns. For returns, final sale items and cancellations, see our Refund & Cancellation Policy.
Ordering & Payment
How do I place an order?
Add the pieces you want to your cart, enter your shipping details, choose a delivery option and pay at checkout. You'll get a confirmation email right away.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.
Can I pay over time?
Yes. Choose Sezzle at checkout to split your purchase into interest-free installments.
When will I be charged?
Payment is taken when you place your order. If you check out with Sezzle, your installments follow your Sezzle plan.
What does Ready to Ship mean?
The piece is in stock at our Miami warehouse and ships within our standard processing time. See Delivery Timelines for how long it takes to reach you.
Can I upgrade to In-Home Delivery after I order?
Yes, as long as your order hasn't shipped. Email us and we'll send you the price difference.
Do you have a trade program?
Yes. Interior designers, decorators and architects get 15% trade pricing, and 20% on select pieces. See our Trade Program page to apply.
Do you have a rewards program?
Yes. You earn 200 points for every review you write. See our Rewards Program page for all the ways to earn and redeem points.
Made to Order
What does made to order mean?
Made-to-order pieces, including our custom upholstery, are produced for you once you place your order. They're final sale after 24 hours.
How long does it take to make my piece?
Most made-to-order pieces take 8 to 12 weeks to produce. Each product page shows the estimate for that piece.
When will my piece be delivered?
Once production is finished, the piece travels to our Miami warehouse and then ships to you. Plan on another 2 to 4 weeks for delivery after production. We'll email you if the estimate changes.
Can I make changes to my order?
Changes are possible within 24 hours of ordering. After that the piece goes into production and can't be changed.
How do I check on my order?
Email info@canggu-home.com with your order number and we'll send you an update on production.
Products & Care
What materials do you use?
Most of our furniture is solid elm and teak, and our sofas are upholstered in linen. Each product page lists the materials and dimensions for that piece.
Where are your products made?
Our solid wood furniture is made by workshops we partner with in China and Indonesia. Our linen sofas are made in Spain.
How do I care for solid wood?
Dust regularly with a soft, dry cloth and wipe up spills right away. Use coasters and placemats under hot, cold or wet items. Avoid harsh cleaners and abrasive pads, and keep the piece out of direct sunlight and away from heaters and air vents.
My piece has knots, cracks along the grain or color differences. Is that normal?
Yes. Knots, grain and color variation, small surface checks and hairline cracks along the grain are natural features of solid wood, and no two pieces look the same. Solid wood also moves a little as humidity changes. If you think something is a defect, see Damaged Items.
About Us
Where are you based?
We're based in Miami, Florida, and every order ships from our Miami warehouse.
Do you have a showroom?
Our Miami showroom is closed, and we now sell online. Email us with any questions about a piece and we'll send more photos or details.
Do you sell wholesale?
Yes. Retailers can buy wholesale through our Faire shop.
Contact Us
Please include your order number so we can help faster.