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Frequently Asked Questions
Popular Questions
Orders in stock will be shipped within 5-7 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks.
Any back ordered items displaying a restock date on your order confirmation are subject to change. Please know that estimated back order dates do not reflect processing time; please allow an additional 2-4 weeks for your item to ship.
Yes, we do! We offer a 15% trade discount for industry professionals. For more information on our trade program, see here.
We accept major credit cards – Visa, Mastercard, AMEX, Discover – and seamless digital methods like Apple Pay and Google Pay. Explore hassle-free checkout with Shop Pay.
Additionally, enjoy flexible payment plans with Sezzle, allowing you to pay in interest-free installments at your convenience.
Yes, you can find our showroom at the following address:
5819 Sunset Dr,
Miami, FL 33143
Showroom Hours:
Wednesday - Saturday
11:00 am - 4:00 pm
Our knowledgeable and friendly staff will be on hand to assist you, answer any questions you may have, and help you find the perfect products to meet your needs.
Yes, we do! Visit our Rewards Program page for more details and information on joining.
Yes, you earn 200 points for each review you write.
We offer a 24-hour grace period for order cancellations as long as your order has not shipped. If you'd like cancel your order, please contact info@canggu-home.com or call us at (786) 669-9350 within 24 hours for assistance.
We're here to assist you. If your product arrives damaged, please reach out to us at info@canggu-home.com
Our dedicated team will swiftly address the issue come up with a solution. We're here to help!
Ordering
Certain items available as a 'ready to ship' items will be packaged for shipping within 2-4 weeks of your order date and leave our warehouse within that timeframe.
The 2-4 week timeline for order preparation does not include transit time, which can take an additional 1-3 weeks. Lead times and 'ready to ship' items are updated frequently to most accurately reflect the current availability of our items.
Please keep in mind all lead times are subject to change and are estimates.
If an item is back-ordered, the estimated date of restock will display per item over the 'add to cart' button on each product page.
These dates are estimates and are subject to change. Estimated back-order dates do not reflect shipping and processing time. Once an item is back in stock, it will ship within 2-4 weeks.
Orders can be modified within 24 hours of purchase. Please contact info@canggu-home.com to modify an order. If the 24-hour period has passed, but we have not yet shipped your order, please place an additional order and we will do our best to combine both shipments.
Yes, we accept online returns in-store. Simply visit our Showroom at 5819 Sunset Dr, Miami FL 33143 and a representative will assist you to begin a return for your order.