Every order ships from our warehouse in Miami, Florida. Your exact shipping cost is shown at checkout before you pay.

Decor and parcel items

Parcel shipping is based on the value of the parcel items in your order.

Large furniture

Furniture delivery is priced by the size and weight of the piece and the region it's going to. Florida and Georgia have the lowest rates and the West Coast the highest.

If your cart has both parcel items and furniture, checkout adds both charges into one shipping total. Sales tax is calculated at checkout where it applies.

Expedited shipping is available on decor and parcel items and is shown as an option at checkout. It shortens the time in transit. It doesn't change the 3 to 4 business days your order needs to be prepared at our warehouse.

Expedited shipping isn't available for large furniture.

We choose the carrier and service that fit each order. Some smaller furniture pieces, like benches and stools, may ship by parcel or be left at your door without an appointment when the address allows it.

Decor and small parcels

Vases, pots, candle holders, books and other accessories ship by Standard parcel.

Smaller furniture

Stools, small benches and nightstands usually ship by Standard parcel. Some arrive with our furniture carrier instead, depending on size.

Larger furniture

Cabinets, sideboards, dining tables, coffee tables, consoles and large benches ship with our furniture carrier as Standard Threshold or In-Home Delivery, whichever you choose at checkout. The carrier contacts you to book an appointment.

Made-to-order pieces and sofas

These ship with our furniture carrier once production is finished. See our FAQ for production times.

Delivery time is the time your order spends being prepared at our warehouse plus the time in transit. Timelines are in business days, Monday to Friday, not counting holidays.

Most in-stock furniture arrives 2 to 4 weeks after you order, depending on where you live and the first appointment you book. All dates are estimates. Weather, carrier volume and holidays can move them.

Once your furniture reaches the carrier's local hub, the carrier contacts you by phone, text or email to book an appointment. They use the phone number and email on your order, so please check both at checkout and email us right away if either changes.

• Please book your appointment within 10 days of the carrier's first attempt to reach you. After that the carrier may charge storage fees, which are passed on to you.
• Carriers deliver only to the shipping address on the order.

• An adult 18 or older must be present to sign for Standard Threshold and In-Home deliveries.
• Measure doorways, hallways, stairwells and elevators against the dimensions on the product page before you order.
• Clear a path from the entrance to where the piece is going.
• If a piece can't fit into your home, that isn't a defect and it's handled as a refused delivery.
• Assembly and packaging removal are only included with In-Home Delivery.

If no one is home for a booked appointment, the carrier charges a redelivery fee. We pass that fee on, and it needs to be paid before a new appointment is set.

If your order sits unscheduled for 30 days, we treat it as a refused delivery.

A refused or unscheduled order is handled as a return under our Refund & Cancellation Policy, including the 15% restocking fee and return freight.

We ship within the contiguous United States. For Alaska, Hawaii or addresses outside the US, email us for a quote before you order. We can't deliver to P.O. boxes.

Designers and trade clients can ship to a receiving warehouse. Enter the receiver's address at checkout and email us so we can book the right service.

1. Inspect furniture before the delivery team leaves and note any damage on the carrier's delivery receipt before you sign.
2. Email info@canggu-home.com within 48 hours of delivery with your order number, photos of the damage and photos of the packaging. For parcels, the 48 hours start from the delivery scan.
3. Keep the item and all packaging until your claim is closed. Please don't throw away, donate or return anything until we tell you to.

After reviewing your claim, we'll repair the piece, send a touch-up or replacement part, replace the item or refund it, depending on the damage. Claims reported after 48 hours may not be accepted because carriers set their own deadlines.

If tracking shows a parcel as delivered and you can't find it, email us within 48 hours and we'll open an investigation with the carrier.

You'll get an order confirmation email right after you check out, and a tracking link as soon as each item leaves our warehouse. You can also check your order on our Order Lookup page.

Furniture tracking can take a day or two to update after pickup. If your tracking stops updating, email us and we'll check with the carrier.

Backordered items show an estimated restock date on the product page. That date doesn't include the time to prepare and ship your order. Once the item is back in stock, it leaves our warehouse within 3 to 5 business days and then follows the timelines above.

Restock dates can move when production or ocean freight runs late. If an estimated date changes after you order, we'll email you the new date and you can choose to keep waiting or cancel for a full refund.

Decor and furniture travel with different carriers, so an order with both will arrive in separate deliveries on different days. You're only charged the shipping shown at checkout.