You can return most items within 30 days of delivery. Items must be unused, in new condition and in their original packaging. Return shipping is paid by you and deducted from your refund. Original shipping charges are not refunded.

Some items are final sale and can't be returned. See Final Sale Items.

Example: you return a $2,000 sideboard that shipped for $190, and the return freight is $250. Your refund is $2,000 minus the $300 restocking fee and the $250 return freight, which comes to $1,450. The original $190 shipping isn't refunded.

Furniture can be returned within 30 days of delivery if it's unused and undamaged. Dining tables and pieces that require assembly in your home are final sale.

1. Email info@canggu-home.com with your order number. We'll confirm the return freight cost and book a pickup with our carrier.
2. Pack the piece in its original packaging, or packaging that protects it just as well, before pickup.
3. Once the piece is back at our warehouse and passes inspection, we refund the purchase price minus the 15% restocking fee and the return freight.

Rugs and lighting can be returned within 30 days of delivery with a 15% restocking fee per piece. They must be unused, uninstalled and in their original packaging. Customized lighting is final sale.

• Items must be unused, in new condition and show no signs of wear.
• Items must be returned in their original packaging and packed securely.
• Damaged or unpackaged returns will be refused and sent back to you.
• Returns that weren't approved first, or that arrive with postage due, are sent back.

1. Start your return in our returns portal. Enter your order details, choose the items you're returning and follow the steps.
2. Pack each item securely in its original packaging and send it back as the portal instructs.

Large furniture usually can't be returned through the portal. For those pieces, email info@canggu-home.com with your order number and we'll confirm the return freight cost and book a pickup.

These items can't be returned or exchanged:

• Special orders
• Custom and made-to-order pieces, including custom upholstery and customized lighting
• Dining tables and any piece that requires assembly in your home
• Clearance items
• Mirrors and artwork
• Vintage pieces
• Anything marked Final Sale on the product page

If a final sale item arrives damaged or defective, we'll still make it right. See Damaged, Defective or Incorrect Items.

You can change or cancel an order within 24 hours of placing it, as long as it hasn't shipped, for a full refund. Email info@canggu-home.com with your order number.

After 24 hours your order is final. Eligible items can still be returned after delivery under the terms above.

If you refuse a delivery, don't schedule one within 30 days, or ask us to stop an order after it has shipped, we bring the piece back to our warehouse and handle it as a return. The 15% restocking fee and return freight are deducted, the original shipping isn't refunded, and any storage or redelivery fees charged by the carrier are also deducted.

If the estimated date for a backordered or made-to-order item changes after you order, we'll email you the new date and you can choose to keep waiting or cancel for a full refund.

Once we receive and inspect your return, we issue the refund within 3 to 5 business days and email you to confirm. Refunds go back to your original payment method.

• Original shipping and delivery charges
• Return shipping or return freight
• Restocking fees
• Storage or redelivery fees charged by the carrier

If something arrives damaged, defective or isn't what you ordered, we cover all shipping to fix it and no restocking fee applies. Report it within 48 hours of delivery by following the steps under Damaged Items.

We don't offer direct exchanges. Return the eligible item under this policy and place a new order for the piece you'd like.