Refund & Cancellation Policy

We stand behind the quality of our products, and we understand that a piece may not work in your space as you planned. This policy explains what can be returned, what is final sale, and how cancellations and refunds work. Delivery details are in our Shipping Policy.

1. Returns

We accept returns on eligible items within 14 days of delivery. Items must be unused, in new condition, and in their original packaging.

To start a return, email info@canggu-home.com with your order number and ask for a return authorization (RMA). Pack the item in its original packaging, include the RMA form, and send it to:

Las Lomas LLC
601 NW 11th St
Miami, FL 33136

Returns that were not approved first, that arrive with postage due, or that arrive damaged or without their original packaging may be refused and sent back to you.

You pay the return shipping. Your refund is the purchase price minus the original shipping charge and the return shipping cost. Original shipping is not refunded unless the item arrived damaged, defective or incorrect.

If you ship an item worth more than $75, please use a trackable service or insure the package. We cannot guarantee that we will receive a return that is lost in transit.

2. Rugs, Lighting and Parcel-Shipped Furniture

Rugs and lighting can be returned within 14 days of delivery with a 15% restocking fee per piece. They must be unused, uninstalled and in their original packaging. Customized lighting is final sale.

Furniture pieces that ship by FedEx or UPS (the item's delivery method is shown on the product page and at checkout) can also be returned within 14 days of delivery. A 15% restocking fee applies per piece, and the cost of the return shipping label is deducted from your refund. The piece must be unused, undamaged and in its original packaging.

3. Final Sale Items

These items cannot be returned or exchanged:

• All large furniture, meaning any piece that ships with our furniture carrier (Standard Threshold or In-Home Delivery)
• Custom upholstery and made-to-order pieces
• Mirrors
• Artwork (all artwork is made to order)
• Vintage pieces
• Customized lighting
• Sale and clearance items (only regular priced items can be refunded)
• Anything marked Final Sale on the product page

If a final sale item arrives damaged, defective or incorrect, we will still make it right. See section 6.

4. Order Changes and Cancellations

You can change or cancel an order within 24 hours of placing it, as long as it has not shipped. Email info@canggu-home.com with your order number. Made-to-order pieces can be changed or cancelled within 24 hours. After that they go into production and are final sale.

If the estimated date for a backordered or made-to-order item changes after you order, we will email you the new date. You can keep waiting or cancel for a full refund.

5. Refused or Unscheduled Deliveries

If you refuse a delivery, do not schedule one within 30 days, or ask us to stop an order after it has shipped, we bring the piece back to our warehouse and handle it as a return. The 15% restocking fee and the return freight are deducted from your refund. The original shipping is not refunded. Any storage or redelivery fees charged by the carrier are also deducted.

6. Damaged, Defective or Incorrect Items

Inspect furniture before the delivery team leaves and note any damage on the carrier's receipt. Email info@canggu-home.com within 48 hours of delivery with your order number and photos of the damage and the packaging. Keep the item and all packaging until your claim is closed. Depending on the issue, we will repair the piece, send a touch-up or replacement part, replace the item or refund it. Original shipping is refunded when an item arrives damaged, defective or incorrect.

7. Refunds

Once we receive and inspect your return, we will email you to confirm and issue your refund within 3 to 5 business days. Refunds go back to your original method of payment. Your bank may take a few more days to post it. If you have not seen your refund after that, please check with your bank and then contact us at info@canggu-home.com.

Not refunded: original shipping, return shipping and return label fees, restocking fees, and any storage or redelivery fees charged by the carrier.

8. Exchanges

We only replace items that arrive defective or damaged. To exchange an item for the same item, email info@canggu-home.com.

9. Gifts

If an item was marked as a gift when purchased and shipped directly to the recipient, the recipient receives a gift credit for the value of an eligible return. If it was not marked as a gift, or the order was shipped to the gift giver, the refund goes to the gift giver.

10. Contact

Email info@canggu-home.com or call (786) 998-9614 with your order number.

Last updated November 3, 2026.